Our services
Our services range the entire spectrum of what a call center needs to succeed in a never ending battle to achieve the highest service levels possible while managing the most complex systems. The key to success in today’s competitive e-business landscape is not in obtaining one time-buyer, but creating loyal lifetime customers. The ability to communicate directly with a live customer service representative often makes the difference between a sale & a lost opportunity. The internet revolution has given customers the power and choice as to how they communicate by phone, e-mail or the web.
REGIUS INFOTECH PVT LTD International – being the best BPO agency in US is known for its cost-efficient and capable BPO services. Our BPO agency devises effective business process outsourcing models through deep analysis of client pain points, overheads, and bottlenecks. We employ highly advanced BPO outsourcing technologies in our state-of-the-art infrastructure to furnish industry-acclaimed solutions for various back office outsourcing requirements that render stellar enterprise transformation. Recognized as the best BPO agency in US, we implement efficient BPO processes or workflows that assure the highest degree of accuracy, quality, on-time, and rapid TATs along with sound data security and confidentiality protocols.
Our Contact Center deploys state-of-the-art technology and our highly qualified relationship officers are the best equipped to provide Contact Center Services and Business Process Outsourcing services round the clock. REGIUS INFOTECH is a full spectrum and end-to-end provider of business process outsourcing (BPO) and Customer interaction Services (CIS)
Our range of services include:
- Business Process Outsourcing (BPO)
- Legal Process Outsourcing (LPO)
- Medical Billing Services
- Healthcare IT Solutions
- Customer Interaction Service (CIS)
- Web Design and Development
Business Process Outsourcing Services
Business process outsourcing (BPO) involves clients outsourcing with REGIUS INFOTECH to perform functions that support the client’s business. By outsourcing to Silgate, a BPO Company, clients can concentrate on their key business strategies, while we manage and operate the back office processes that may not be essential to their offerings. Silgate offers numerous business process outsourcing (BPO) services that are utilized across many industries including healthcare BPO services.
Focus Areas: Healthcare BPO, Banking, Insurance and legal.
Customer Support Services
As the world becomes more digital, there is a greater need than ever for businesses to establish genuine human connections with their customers. At NexusGlobalServices, we believe every customer interaction is an opportunity to build your brand. Our support networks are integrated with aspects of data and experience to provide the customer with an intelligent, effective, and low-effort solution.
BPO Services
NexusGlobalServices recruit, develop, and retain the most exemplary individuals in business process outsourcing to serve your customers as if they were our own. We equip every agent with robust technologies and training programs to provide world-class customer experiences. Technology is essential to our data-driven, CX-first approach to delivering exceptional customer experiences that propel your brand forward.
Inbound & Outbound
NexusGlobalServices is a cloud-based call center solution that uses Voice over Internet Protocol (VoIP). It offers a straightforward method for starting a call center from scratch. You do not need to invest in costly hardware or prolonged agent training.
Our VoIP call center solution supports outbound and inbound communication. It includes many useful features, such as:
LEAD GENERATION SERVICES
FUEL UP YOUR SALES PIPELINE WITH UNPARALLELED
LEAD GENERATION SERVICES
Transform Cold Leads into High Valued Customers with Proven Lead Generation Strategies
In today’s hyper-competitive business environment, the struggle to generate high-quality leads is real. Businesses grapple with legacy methods, often throwing valuable resources into a void of inefficiency. These challenges not only drain your team’s energy but also slow down growth, making you lose ground to competitors who manage to innovate and adapt.
Medical Billing Services
Efficient medical billing is paramount for the financial health of any organization, especially healthcare. Accurate coding, timely claim submission, and meticulous follow-up are crucial steps in ensuring proper reimbursement for services rendered. However, managing these intricacies in-house can be a significant burden, diverting valuable resources away from patient care.
Medical billing outsourcing is a strategic solution to streamline this complexity. By partnering with a reliable provider like Allianze BPO, healthcare organizations can entrust their entire healthcare billing solutions to a team of dedicated professionals. These experts possess in-depth knowledge of medical coding, insurance regulations, and best practices in medical billing management services. Allianze BPO leverages cutting-edge technology and a highly skilled workforce to deliver a comprehensive solution. We take care of everything, from insurance verification and pre-authorization to claim submission and denial management. This allows healthcare providers to focus on what they do best – delivering exceptional patient care – while we ensure their financial well-being.
Our Wide Range Of Medical Billing Services
Patient Demographic Entry & Registration
The Patient Demographic Entry and Registration service at Allianze BPO involves gathering and entering vital patient information into the medical billing system. Our service includes collecting the personal information like name, address, and contact details, as well as collecting insurance details and verifying eligibility. In addition to this, we record medical history and relevant documentation to ensure comprehensive patient profiles. We guarantee accurate and thorough registration as it is essential for billing processes and effective patient management.
Pre-certification & Insurance Verification
We learn that Pre-certification and Insurance Verification are the two steps in ensuring seamless medical billing processes. Therefore, at Allianze BPO our professionals conduct detailed checks to verify patients’ insurance coverage and pre-certify medical services when required. This involves confirming policy details, coverage limitations, and obtaining pre-authorization for procedures. By proactively verifying insurance, potential issues and denials are minimized, ensuring patients receive necessary treatment without financial obstacles.
Medical Data Entry Services
Our Medical Data Entry Services focus on entering medical information precisely into billing systems. This process consists of recording diagnoses, procedures, medications, and other pertinent data with accuracy. By sticking to industry standards and guidelines, our professionals ensure that medical data is flawlessly documented for electronic claims processing, enabling accurate reimbursement and compliance with regulatory requirements.
Medical Records Scanning and Indexing
Medical Records Scanning and Indexing service at Allianze BPO simplifies the conversion from physical to digital medical records. Our simplified process encompasses scanning paper documents, classifying them, and indexing them for effortless retrieval. This digitization ensures efficient access to patient information, improves data security, and mitigates reliance on physical storage. By transforming medical records into searchable electronic formats, healthcare providers can enhance workflow efficiency and provide better patient care.
Medical Claims Processing Services
Allianze BPO plays a vital role in Medical Claims Processing by managing the submission, review, and adjudication of claims. Our seasoned team of experts meticulously prepares and submits claims, ensuring accuracy and compliance with payer requirements. We track claim status, follow up on denials, and facilitate timely reimbursement for healthcare services rendered. Through efficient claims processing, Allianze BPO helps healthcare providers optimize healthcare revenue cycle management and maintain financial stability.
Account Receivable (AR) Follow-up
Allianze BPO’s Account Receivable (AR) Follow-up service concentrates on resolving outstanding payments and accelerating revenue. We monitor and follow up on unpaid claims, communicate with insurance companies and patients to resolve discrepancies, and enable prompt reimbursement. By proactively managing accounts receivable, we reduce revenue leakage and enhance cash flow for healthcare providers. Our dedicated AR follow-up ensures that outstanding payments are addressed promptly, optimizing financial performance and supporting organizational sustainability.
What Makes Us Your Perfect Partner
Increased Efficiency
Outsourcing medical billing services to Allianze BPO benefits you with improved efficiency. Medical billing is always a tedious and cumbersome process, requiring the majority of your time for patient care. But by outsourcing, you can save more time for patient care, while our experts at Allianze BPO manage your billing process efficiently. Employing cutting-edge technology and trained professionals, they can process claims rapidly and accurately, mitigating the time it takes to receive payment.
Reduced Costs
At Allianze BPO, we have the experience, proficiency and resources to negotiate with insurance companies and obtain the highest possible reimbursement rates. We house a team of trained professionals who are experts in handling complicated billing issues, mitigating the requirement for expensive denials and appeals. By outsourcing, you can minimize your administrative expenses and focus on delivering better patient care.
Improved Accuracy
Our professionals understand the intricacies of medical billing and have the potential to manage even the most complex claims. With our expertise, you can rest assured that your claims will be accurate and complete, mitigating the risk of denials and appeals. This can help improve your practice's bottom line and minimize the stress and hassle of dealing with billing issues.
Enhanced Patient Experience
Outsourcing medical billing services to Allianze BPO can also help you improve the patient experience. With our accurate and timely billing processes, patients are more likely to receive prompt payment and have fewer billing-related issues. This can help improve patient satisfaction and loyalty, resulting in better outcomes and more referrals.
Compliance with Regulatory Requirements
Alliance BPO follows the guidelines of all relevant regulatory requirements. We know the importance of data security and confidentiality, and have the necessary measures in place to protect patient information. By outsourcing to us, you can rest assured that your practice is compliant with regulatory requirements and that your patients' information is safe.